FAQ

Furniture Removalists Gold Coast

Don’t let your move turn into a nightmare. One we hear on a weekly basis about Furniture Removalists Gold Coast

If it sounds to good to be true… ( im sure you know the rest )… Then it normally is.
Here is our “Fine print, in BIG writing, so there are no traps or loop holes”

Many Furniture Removalists Gold Coast will charge less hourly however they will add a coniderable amount of hidden fees as the ones listed below. So read below and understand why Saints Removals are the most recommended Furniture Removalists Gold Coast.

We will save you $$ by not charging for

  • Furniture Removalists Gold Coast with No depot to depot charge within the Gold Coast region. Our time starts and finishes at your door.
  • No additional travel charge ( within the Gold Coast Region )
  • No toll charges
  • Furniture Removalists Gold Coast with No stairs or access fees
  • No up-selling on all packing material. All packing supplies are sold at retail price.
  • Furniture Removalists Gold Coast with No rounding up to the nearest hour or half hour.
  • Furniture Removalists Gold Coast with Transit insurance included in hourly rate. Click here to see details 

Smoking and use of mobile phones ( for buisness use only) are not permitted by our removalists while a move is in motion.

Call our Office now to enquire about our rates and services. Saints Removals Furniture Removalists Gold Coast

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Frequently Asked Quenstions

  • What happens if something is damaged?

    A. During transit if you think that one or more of the items that we have moved has been damaged; note it on the job sheet BEFORE you sign it. You will be required to complete an incident report outlining details of the damages. This step will not be replaced by any other written or verbal step in the communication process. Pay your full moving cost as agreed. Upon receipt of your completed claim form, a customer representative will call you within 72 hours (business days) to acknowledge the claim and discuss.

    Please note: There will be an excess charge for any claims made – this will be discussed with you.

  • Are there any items you don’t move?

    Fire arms, flammable gasses and liquids, petrol, paints or poisonous and toxic substances.

  • What about parking?

    A. It is it is up to you to ensure that there is suitable access and parking for our vehicle at both pickup and delivery addresses to avoid any delays on the day of the move and to avoid potential parking fines. We advise you to contact your local council office to arrange permits if required. Remember to also forewarn your neighbours to ensure they are not inconvenienced. Please note that you will be responsible for payment of any tickets/fines if the Driver incurs a parking fine on the day as a result of you not providing adequate parking as above mentioned.

  • What do we do when the removalists arrive at my house?

    A. The Saints Removals Team will arrive in uniform, 2–4 men, all of which is previously agreed to with you.

    The Driver and offsider will introduce themselves and you will be requested to sign a job sheet as confirmation of the start time.

    The Driver will come inside the premise with you and go over what needs to be taken. Make sure you point out any items that need special care or are fragile, these need to be packed in cartons.

    Any items that are to remain on your property should be clearly identified so they are not taken by mistake. We prefer these items to be placed together in another room.

    Once all your items have been packed, wrapped and loaded or simply just padded and loaded, it’s best to inspect your property to ensure that everything has been removed.

  • Can you move heavy items?

    A. Our removal professionals will move heavy items such as standard upright piano’s, pool table’s marble items, gym equipment and basically anything else.  We do not move spa pools, grand and baby grand pianos.  A piano removal specialist will need to be organised for this special requirement.

  • Do I need to be present during the pickup?

    A. Yes. We do prefer that you be present to identify which goods are staying and which are going, items requiring special handling, and to answer any questions. Most importantly, to sign off on your start time.  If for any reason you can not be present, you will be required to have your phone near so we can contact you when we start your clock and to answer any questions.

  • Can you transport pets to our new home?

    A. We do not transport pets. Ideally, pets travel best in your own car – best to use professional pet carriers.

  • Is it possible to reschedule a removal after it had been booked?

    A. As soon as you realize there may be a problem with your moving date, you need to contact us to arrange a new removals date – 24 hours notice is always preferred as someone else could be booked into that time slot.

  • Will I be charged if I cancel my booking?

    A.  No you will not be charged however let us know as soon as possible if you are willing to cancel so we can have the booking time available for others.

  • How soon can I make a booking?

    A. Bookings could be made months in advance and up to one day prior to the removal date.  We prefer you to book your move date 2 to 3 weeks in advance. Sometimes we are available at short notice on the day – so don’t be afraid to call us on the day if your urgent situation requires.

Furniture Removalists Gold Coast